Help & FAQs

  1. How do I reset a forgotten password?

    If you have forgotten your password and are locked out of your account, you can reset your password by following the steps below.

    1. Login into the AWARD Training Portal
    2. Select Sign In on the top right
    3. On the login page, select Forgot Password
    4. Enter the email address you used to create your site
    5. Click Submit
    6. Check your email inbox for a password reset email with further instructions. If you do not see the email check in your Junk/Spam folder.
  2. I'm having trouble accessing a course.

    Always sign into your account, then click on 'My Dashboard' at the top to access your courses. You can search for a course in the search window. If you have other difficulties, email us at awardtraining@cgiar.org

  3. How do I update my profile?
    Go to 'My Account" and you will be led to a page where you can update your information. As for the biography included for the whole participant group list, you will need to send your update to awardtraining@cgiar.org and copy Hellen at h.ochieng@cgiar.org.