Help & FAQs

  1. How do I reset a forgotten password?

    If you have forgotten your password and are locked out of your account, you can reset your password by following the steps below.

    1. Login into the AWARD Training Portal
    2. Select Sign In on the top right
    3. On the login page, select Forgot Password
    4. Enter the email address you used to create your site
    5. Click Submit
    6. Check your email inbox for a password reset email with further instructions

  2. I'm having trouble accessing a course.

    Always sign into your account, then click on 'My Dashboard' at the top to access your courses. You can search for a course in the search window. If you have other difficulties, email us at [email protected]